Two businessmen in suits with coffees walk across an open plan office. A Xerox AltaLink 7100 large multifunction printer is in the foreground.


No need to take our word for it!

We've just signed our second agreement with First Copy. Great customer service experience at every stage of the process, backed up by knowledgeable staff and solid products. Thank you!
Trustpilot, 2022

Where To Find Reviews

We’ve included a variety of testimonials on this page, but we appreciate that you might like to look at other leading review sites too. 

You can find us on Trustpilot, as well as Google Reviews. On Google, we have four listings, one for First Copy in Cambridge, and then two further listings for our bases in Suffolk and Norfolk. There is currently still a business listing for FCC Innovation in Cambridge, a trading name we have now merged with First Copy.

A leading Oil and Gas Exploration and Production Company

I would have no hesitation to recommend First Copy [FCC Innovation] to any company or business.

“First Copy has been our managed print provider for over 4 years and due to the ongoing success we have just extended the contract for another 4 years.

First Copy and our company have coordinated a new asset ‘swop out’ of all onshore sites with new upgraded machines and also installed fully refurbished machines on all of our offshore platforms. Their reliability, forward planning, quick thinking, communication skills and excellent subject matter knowledge has enabled this swop out of all machines to run extremely smoothly and hassle free.

First Copy are quick to react to any breakdowns, offering local telephone/online support and should an engineer be required they are often onsite within 24 hours.

I would have no hesitation to recommend First Copy to any company or business.”


Freeland Rees Roberts Architects


“Just want to say the service from First Copy is excellent. Richard just visited and quickly solved our problems.

Many thanks.”

Freeland Rees Roberts Architects, Cambridge

Rakuten Germany

Here’s to you!

“We wanted to send over a quick thank you for the brilliant job First Copy did in supporting us over the last few weeks.

Here’s to you and have a great start into the week.”

Matthias, IT Manager, Rakuten Germany

Beatons Group

We had no idea how easy it was going to be!

“When FCC Innovation [First Copy] suggested we try Print Sampler on our new machines we had no idea just how easy it was going to be. As an office we try to keep paper to a minimum and by loading our headed paper, invoice and statement templates onto Print Sampler, we reduce the amount of paper we use, and also reduce the cost of postage, as invoices and letters are sent via encrypted email. Our carbon footprint has also been lowered, which is very important to us. We are now able to serve our clients in the most efficient way possible.”

Mandy, General Manager, Beatons Group


Extremely well received

“SendSecure has been extremely well received by our customers and our employees have found the solution to be very simple to use.”

Nick Watts, Director, Avelease

Excellent and professional service

“First Copy continue to provide excellent and professional service to Ltd. Many thanks to Phil and his team for consistently ensuring the best solutions are secured for our office needs and for outstanding customer service support!”

Office Manager,

AVEVA Group plc

Extremely reliable

“The First Copy Managed Print Service powered by Xerox just works. We have extremely reliable service and support for our printing infrastructure and can rely on First Copy to deliver this; an essential for our business. What is even better is the greater visibility we now have of all our printing and copying costs.”

Alan Turner, Facilities Manager, AVEVA Group plc


Staying ahead of the competition

“Having decided that Xerox was the best brand to enter the digital market, at the right level of cost against quality, I was very pleased to have chosen First Copy as our machine supplier. Not only was everything about our first machine install very efficiently handled, but with the proactive help and backing of Paul and his team we quickly progressed through not one but two machine upgrades to stay well ahead of our competition. Being able to deal with a local company who were there when we needed them was fantastic.”

Nick Gorvin, Owner

EJR Print Ltd

Helpful attitude invaluable

“I set up my own business 4 years ago after a lifetime in print. Struggling with the equipment and customer service from my supplier, I soon changed to Xerox equipment obtained through First Copy. The service and helpful attitude of all the staff has proved invaluable over the last three years. My business has prospered because of this service and the reliable equipment supplied.”

Ted Read, Owner

SPC Printers Ltd

First class efficient service

“Since our first dealings with First Copy, we have always been very happy with the service we have received. It is nice to deal with a company that has the same values as ourselves – excellent value and a first class efficient service.”

Kevin Parsons, Partner


An excellent service

“First Copy provides PEM with an excellent service at all levels whether it be the response by their office staff over the phone, engineers,  Alastair our contact or Gerard who makes the deliveries. They all go the extra mile to offer help and advice on every occasion.”


LDA Design

A faultless Xerox installation by First Copy

“The recent installations of our Xerox C60 digital multifunction printing devices were expertly handled by the First Copy team. From our Account Manager and Jemma at their Cambridge office who managed the project, right through to Gerard Taylor who delivered and installed our equipment – the installations were conducted quickly and efficiently and without fault. We would have no hesitation in recommending First Copy and would like to particularly commend Gerard who was super helpful, pleasant and professional – a credit to the team!”

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Fill in this form, or call us on 01223 811311.

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