Corporate Social Responsibility Policy

Xerox Corporate Social Responsibility

Xerox splits its environmental initiatives and CSR into six main categories:

  • Carbon footprint

  • Paper

  • Clean air and water

  • Waste

  • Chemical management

  • Health and Safety

Information about how it approaches all of these areas, as well as its recent CSR reporting can be found on its website. Xerox continues to innovate, making products that are greener, more efficient and doing more with less, meeting stringent standards and ensuring new products meet Energy Star certification and EPEAT Gold registration. The idea is to ‘design for sustainability’ from the word ‘go’, looking at the product’s full life cycle. Xerox also signed up to Print Releaf in 2020, helping companies reforest through their Managed Print Services, and offer solutions that cut wasted print from being created in the first place. The company has an ambitious goal to cut its carbon emissions by 60% by 2030, coming on top of significant progress already made – 2025 targets were achieved by year end 2019, with a 9% reduction between 2018 and 2019 alone, and a 35% reduction between 2016 and 2019.

Read the full Corporate Social Responsibility Report here.

First Copy Corporate Social Responsibility Policy

Last amended: 15 March 2021 

Introduction to Corporate Social Responsibility (CSR)

CSR refers to the way in which businesses regulate themselves in order to ensure that all of their activities positively affect society as a whole. CSR policies aim to guarantee that companies work ethically, considering human rights as well as the social, economic and environmental impacts of what they do as a business. Businesses should meet, and aim to exceed, any relevant legislation, and if legislation does not exist in a particular area, the company should ensure they carry out best practices anyway.  

FCC Innovation and its registered company, First Copy Corporation Ltd, are committed to ensuring that any business undertakings are conducted as ethically as possible by following the below policy. Our policy sets out how we adhere to ‘Triple Bottom Line’ (TBL) principles, which take into account not just profit, but ‘people’ and ‘planet’. 


Who we are and what we do 

First Copy Corporation Ltd was established almost 30 years ago and has always been a mono-branded Xerox partner. In 2018, the company moved its office products and services under the brand name FCC Innovation. This was to reflect the move away from the predominantly printed page to the predominantly digital page for our office customers. Hereafter, when we refer to ‘First Copy’, we mean both brands together.  

Our mission is to support businesses and other organisations to be more flexible and productive, while ensuring the wellbeing of their employees and visitors. This applies not just to our office customers but to our production customers. Both expect excellent products and management services, and we do our best to support them as their needs evolve. Office and print technology moves apace, especially so during the recent year of pandemic. We supply the technology to make hybrid, mobile, secure and efficient offices possible and profitable. 

As a reseller, we are very much aware that our partners, and their own CSR policies, are as important as our own. Our main partner is Xerox (we are a Gold-rated concessionaire), and we are pleased to say that their commitment to CSR is evident to us through their communications with us and their published reports and goals: 

Behaving responsibly as a global citizen is an inextricable part of our heritage, and we uphold the highest ideals of integrity, innovation and excellence in all we do. We turn investments in innovation into technology and services that help our customers be more productive, profitable and sustainable. We do this with the same core values our founder establish decades ago.

Regular CSR reports and more details about Xerox’s commitments to Governance, Environment and Society can be found on their website:


Looking after Employees

The success of First Copy is down to its team, and as a company we meet (and try to exceed) the relevant legislation relating to the Human Rights Act 2010, Modern Slavery Act 2015 (please note our turnover is under £36 million), and Health and Safety Reporting and Procedures. Beyond the legislation, our company ethos is to support each other as far as possible, and not just with issues directly related to work. We are particularly proud of our flexible working approach which has ensured that, for example, parents returning from maternity/paternity leave can work in ways that suit them and the business – retaining their knowledge for the company and promoting staff wellbeing. 

Everybody at First Copy is an essential part of the business, and most have shares in it. The company’s success is the team’s success. Although every member of the team has their own role, we actively encourage individuals to learn new skills and develop knowledge that will shape their future career path. Starting in one position is not a barrier to moving into another department and we pride ourselves in supporting the team to achieve their individual potential.  

We ensure that we have up-to-date Employee Handbooks and HR policies and make sure that channels of communication are kept open between employees and their managers. Beyond that, we plan a programme of events all year round to look after our workforce beyond the day-to-day work. It has been harder to do this virtually, but we have maintained relationships with our furloughed and hybrid-working staff through remote means in 2020-1.


Looking after Customers

Customer relationships are the core of our business. We work in a competitive industry and we simply wouldn’t be here after thirty years if we didn’t work so hard to develop successful partnerships with our office and production customers.

No one likes being passed around a call centre, so our customers have dedicated account managers and are able to get to know our in-house Helpdesk and analyst team. Unlike some of our competitors, we have our own specialists and can have our own ‘boots on the ground’ when necessary. Our staff are highly trained and experienced in what they do – on average, our staff have been in post more than a decade. 

We keep in regular contact with our customers so that we can listen to what they need and propose solutions. Our regular newsletter keeps everyone up-to-date alongside regular catch-ups with their account managers and analysts.   

At First Copy we only work with partners we can trust to provide high quality products and services. Xerox is a well-recognised global company known for its longevity, innovation and first-rate technology. Similarly, we choose other partners with care, knowing that our customers expect us to do nothing less.   


Suppliers’ Standards

We expect our suppliers to take their standards seriously, including and not limited to:

  • Modern Slavery Act 2015

  • Bribery Act 2010

  • GDPR

  • Required British Standards and EU Directives for products 

We are committed to clear communication with our suppliers, both local and further afield, and would encourage them to have their own CSR policy in place as well as ensuring products have energy efficiency certifications and similar sustainability-minded credentials.  


Protecting the Environment

First Copy aims to reduce its impact on the environment and improve its sustainability. Although it may seem odd that a print company helps customers reduce the amount of print they do, we understand that our industry is fast moving away from hard-copy documents to digital ones.  

The list below includes some of the ways in which we are trying to lower our carbon footprint and make our business greener. 

  • We choose products that limit wastage and plastic wherever possible, re-using what we can and recycling where this is possible.

  • We share information with our customers about their supplies in order to ensure that they too can take advantage of the Eco Box scheme and recycle as much of their consumables packaging and cartridges as possible. In addition, we work hard to help companies use the print management tools that work best for them to reduce wasted prints and work with production print companies to help them create sustainable packaging that replaces single-use plastic.

  • In 2020 both of our company cars were exchanged for all-electric Kia eNiro vehicles. Our car park includes an electric car charger for both staff and visitors. Our provision is likely to be extended in the next year or so.

  • We encourage greener transport wherever possible but have also embraced hybrid and remote working, meaning that for many of our employees there is no need to travel to our physical offices each day. We also offer these technological solutions to our customers to help them reduce their own carbon footprints.

  • Xerox work hard to make each generation of its products more energy efficient and sustainable than the last. All new products come with Energy Star certification and are registered with EPEAT. More details on Xerox Eco-Labels can be found here:

  • Within the office we encourage staff to be mindful of the energy and water they are using, and aim to equip ourselves with the most energy efficient products and solutions possible.

  • We now offer Technology As A Service (TaaS), helping our customers move toward a circular economy, using only what they need, when they need it.

  • When physical events resume, we will choose local venues and do our best to use local food and offer sustainable branded items to visitors.

  • In 2021/22 we will be revisiting Print Releaf ( and other tree planting schemes before deciding on a partnership that works for us and our customers.


Community Engagement

Over the last three decades we have supported many local causes with sponsorship and donations. We have also supported staff (both teams and individuals) to fundraise for good causes. Here are five activities we are currently taking part in as this policy was updated: 

  • Cows About Cambridge, postponed from 2020 and now running in 2021, a community art trail that will provide a leisure activity for 350,000 trail visitors and boost the economy in our nearest city while also raising money for children’s charity, Break.

  • GoGoDiscover 2022 (Norwich), a community art trail in Norwich, another city that’s very important to us, and close to our Snetterton office. We are delighted to have secured a T Rex in next year’s trail in a similar fashion to our Cow in Cambridge, also raising money for Break.

  • Toilet Twinning. Our office toilets were twinned in 2020, helping the charity to fund projects in poor communities that need access to safe toilets, clean water and information about hygiene.

  • Closer to home, we are currently taking part in the Government’s Kickstart Scheme, advertising four positions to 16-24-year-olds on Universal Credit and looking for work. The scheme helps to address the impact the coronavirus pandemic has had on young adults across the UK.

  • Later this year, we’ll be supporting one of our staff running their first marathon to raise money for Tommy’s.


 Updating our policy

This plan will be updated annually in March to take stock of our achievements to date and to revise the content. Throughout the year, our webpage will include our latest environment-themed news and blogs in summary blocks below this policy.