Why First Copy?

OUR COMMITMENT TO YOU AND YOUR BUSINESS

The print industry faces challenges—supplies deliveries, stock availability, not to mention staff shortages caused by the pandemic. You need your business to remain efficient and productive to avoid hurting your bottom line.

Clearly, you want to make the right choice when it comes to a partner that can support you with your devices, solutions and services. Here is what we can offer over and above the Xerox Customer Expectations document.

OUR HELPDESK

• The team get to know your needs and will do whatever they can to escalate issues and orders where necessary.

• The HelpDesk regularly beats its targets for remote fixes during your first call. (Currently 47% vs a target of 40% (Oct-Dec 2021).

• You can talk to the same person more than once instead of being passed around a call centre.

• Even when things are difficult in the industry, we do everything possible to support you; throughout your contract and not just when we sell you the box.

OUR ANALYSTS

• Our in-house analysts have decades of print industry experience and are trained over and above the expected standards. Not all production partners can offer the same.

• The analysts can discuss issues with Xerox engineers to find solutions and troubleshoot design and production problems.

• Our account managers and analysts are available throughout our partnership to advise on solutions and equipment to build your business.

Relationships are everything to our business. As your production print partner, we’re in your corner and will do whatever we can to ensure you get the best service possible. We do our utmost to ensure resources are shared as fairly and swiftly as possible.

In any long-term relationship, there could be hiccups. As a business, we think it’s the way we deal with them that matters. We put our customers first throughout their contracts, not just at installation time – it’s why we’ve remained successful for more than thirty years.

First Copy began as a pioneer of the Xerox Concessionaire Channel in the UK in 1991 – we can’t believe that was more than 30 years ago, either!

First Copy is, and always has been, a Xerox mono-branded partner.

In January 2023, we refreshed our brand.

We updated the ‘dot’ colours in our logo to navy, magenta, and lime. We took inspiration from our former logo colours (green) as well as the colours of our printer engines (blue) and the toners they house (magenta). 

‘Copy’ originally stood for the the printed page, but now it stands for much more: digital copies, audio copies, secure copies, translated copies… the list is endless.

We also use silver in graphic arts marketing (a colour now offered in our Beyond CMYK portfolio); we like professional print to sparkle!

You can read testimonials here on our website, or find reviews on Trustpilot and our various Google listings for each office.

We also feature case studies regularly, and are always looking to expand these to include new businesses and organisations. Please do contact us if you would like to feature!

Yes. Some of our more recent accreditations and awards (some of them for Xerox products and services we supply) appear below.

• Xerox Concessionaire Gold Partner 

• Gold Certification in the Alinea Partners Customer Experience (CX) Certification Programme (February 2019)

• Xerox named Industry Leader in both cloud-based Managed Print Services (MPS) and providing print to a distributed workforce (Xerox, IDC 2022)

• Buyers Lab (BLI) Pacesetter 2022-2023 in Comprehensive MPS Programs (Xerox)

• Industry leader in Cloud-based Managed Print Services (MPS) and providing print to a distributed workforce by IDC (Xerox, 2022)

• BLI winner for “Document Imaging Software Line of The Year 2014, 2015, 2016, 2017, 2019, 2020, 2021, 2022” (Xerox, Keypoint Intelligence 2022)

• Shortlisted for three PrintIT Awards in 2023. Service Team of the Year, Reseller of the Year (Turnover £3m+ to £9m), and Marketing Team of the Year.