Why First Copy?

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First Copy Corner Reveal

For 25 years, the team at First Copy, in partnership with Xerox, has given its customers the peace of mind to concentrate on their core business and achieve their goals. First Copy offers an excellent, trusted service, and provides support for all of its customers' document management and workflow solutions.

Every member of the First Copy team is focused on providing outstanding service delivery, taking the strain on your behalf. We will grow with you, in strategic partnership, to secure your success. Our aim is to help you unlock your potential, enhance your efficiency, and increase your profitability.

With an emphasis on relationships, we will always have someone available to help you. Whether you're communicating with our ‘level 1’ helpdesk professionals or with one of your dedicated account managers, or speaking face-to-face with a field-based customer service specialist making a visit, we are here for you.

 

Our Partnerships/Expertise

 

First Copy began as a pioneer of the Xerox Concessionaire Channel in the UK and has always been a Xerox mono-branded partner. Our relationship and industry experience with Xerox means we hold ‘Gold Partner’ status allowing us to provide the full range of Xerox equipment, software and service, including its market-leading Managed Print Services. With these credentials, expertise and tools to hand, First Copy is able to carry out a “complete view” of your current systems to enable a better understanding of your internal processes and current situation and create a transparent, cost-efficient document workflow solution for you.

 

FCC Innovation

 

Formed as an expansion of First Copy Corporation’s already comprehensive services, FCC Innovation is the document solutions and MPS team within the business. FCC Innovation's focus is to help you get the most out of your organisation by offering software that saves you time, money and resource - let us carry out a complete assessment of your internal processes and we will create a cost-effective document workflow solution designed specifically for you. 

As of Spring 2019, some of the menu links on the First Copy website take you across to our sister site, fccinnovation.co.uk, in order to give you the most up to date information and best content we can provide. As time goes on, the First Copy site will become more production and hardware focused, while FCC Innovation will hold information for the office side of the business, including software and solutions.  

 

Awards and Accreditations

 

  • Xerox Concessionaire Gold Partner
  • Gold Certification in the Alinea Partners Customer Experience (CX) Certification Programme (February 2019)
  • Industry Leader for supply of Managed Print Services (Quocirca 2018)
  • BLI winner for “Document Imaging Software Line of The Year 2014, 2015, 2016, 2017, 2018” (Keypoint Intelligence 2018)
  • BLI Best Software Solutions 2019 - Papercut and Xerox Workplace Suite (Keypoint Intelligence 2018)
  • BLI Printer/MFP Line of the year 2018 (Keypoint Intelligence 2018)
  • BLI Outstanding Copier MFPs 2018 (Keypoint Intelligence 2018)
  • ISO 14001 Certification (Environmental Management)
  • ISO 9001 Certification (Quality Management)
  • Xerox Concessionnaire ''Top website performance 2016''

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