Our Story and Values
At First Copy we pride ourselves on our B2B relationships. We are dedicated to customer service, and that, together with 27 years’ industry knowledge as Xerox partners, makes us a great option for your print, finishing and solutions needs.
We are big enough to install the entire Xerox range, but small enough that you can get to know key members of the team. We value the fact that you can talk to the same person more than once and that many of our staff have been with us more than a decade. Unlike many of our competitors, we have in-house analysts and an in-house Helpdesk. Our Helpdesk regularly exceeds its remote support targets and our team are trusted to dispatch their own calls.
In February 2019 we were rewarded with a Gold Award from Alinea Partners for Customer Experience, an accolade of which we are very proud.
First Copy began as a pioneer of the Xerox Concessionaire Channel in the UK and has always been a Xerox mono-branded partner. Our relationship and industry experience with Xerox means we hold ‘Gold Partner’ status - allowing us to provide the full range of Xerox equipment, software and service, including its market-leading Managed Print Services (Intelligent Workplace Services).
Last year, we expanded our team and moved our office products and solutions under the trading name FCC Innovation, reflecting the evolution of the print industry away from hard ‘copy’ towards digital documents. This marks an important step forward: innovating for the future while valuing our past experience.
You can trust us to provide an outstanding service, helping your business enhance its efficiency and increase its profitability.