First Copy are delighted to have received a Gold Award in the Alinea Partners Customer Experience (CX) Certification Programme (February 2019).
The quality stamp is given in recognition of companies that rank above 51 points in the Customer Experience Index (CXi) in the Alinea Partners' globally-recognised Secret Shopper Programme.
A faultless Xerox installation by First Copy
The recent installations of our Xerox C60 digital multifunction printing devices were expertly handled by the First Copy team. From Derek Shepherd our Account Manager and Jemma Swain at their Cambridge office who managed the project, right through to Gerard Taylor who delivered and installed our equipment - the installations were conducted quickly and efficiently and without fault. We would have no hesitation in recommending First Copy and would like to particularly commend Gerard who was super helpful, pleasant and professional – a credit to the team!
Colin Crawford, Director of Information Systems
First Copy provides PEM with an excellent service at all levels whether it be the response by their office staff over the phone, engineers, Derek Shephard and Alastair our contacts or Gerard who makes the deliveries. They all go the extra mile to offer help and advice on every occasion.
First Copy continue to provide excellent and professional service to Booking.com Ltd. Many thanks to Phil and his team for consistently ensuring the best solutions are secured for our office needs and for outstanding customer service support!
Office Manager Booking.com
The First Copy Managed Print Service powered by Xerox just works. We have extremely reliable service and support for our printing infrastructure and can rely on First Copy to deliver this; an essential for our business. What is even better is the greater visibility we now have of all our printing and copying costs.
Alan Turner Facilities Manager, Aveva Group plc
Since our first dealings with First Copy, we have always been very happy with the service we have received. It is nice to deal with a company that has the same values as ourselves - excellent value and a first class efficient service.
Kevin Parsons Partner, SPC Printers Ltd
I set up my own business 4 years ago after a lifetime in print. Struggling with the equipment and customer service from my supplier, I soon changed to Xerox equipment obtained through First Copy. The service and helpful attitude of all the staff has proved invaluable over the last three years. My business has prospered because of this service and the reliable equipment supplied.
Ted Read Owner, EJR Print Ltd
Having decided that Xerox was the best brand to enter the digital market, at the right level of cost against quality, I was very pleased to have chosen First Copy at Wymondham as our machine supplier. Not only was everything about our first machine install very efficiently handled, but with the proactive help and backing of Paul and his team we quickly progressed through not one but two machine upgrades to stay well ahead of our competition. Being able to deal with a local company who were there when we needed them was fantastic.
Nick Gorvin Owner, Gowise Print