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Support

We’ll answer your questions, and help you with fixes, consumables, and re-sites.

Helpdesk

Access to First Copy’s revered helpdesk comes with our managed print services (MPS) and much more.

Benefits of MPS

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We have been using First Copy for almost 5 years now, I would highly recommend the services that they offer. The company operates in a very professional manner & we have not had any issues in the time we have been with them, in fact we have only been continuously impressed with how we have been treated as a customer. Extremely knowledgeable engineers are always at hand & always polite.
Trustpilot Review, 2022
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What Support We Offer

Click the titles below for greater detail.

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Managed Print Services

Save time and money with MPS from First Copy.

A Xerox office device with the toners on display within it.

Consumables

Automated supplies and simple toner monitoring and recycling.

There is a woman wearing a headset while on a computer. The photo is taken from the side of her, from the back.

Helpdesk

Here for you throughout our partnership.

The 2023 branded First Copy electric van.

Re-sites

Let us help you move your print equipment and technology.

FAQs

What happens if you need help outside of operating hours? Can you track your Xerox supply orders?

Here are two convenient apps that can offer further support.

CareAR Instruct is an app that provides instructions, troubleshooting and support for Xerox devices.

The idea is that anyone can use the app (free to download) to self-solve problems they may encounter. As of May 2023, the following devices are supported:

  • VersaLink C405 Colour MFP
  • VersaLink C400 Colour Printer
  • VersaLink B405 MFP
  • VersaLink B400 Printer

 

Watch the video to see how the app uses Augmented Reality (AR) to help.

You can get real-time updates on your print supplies by using the Xerox Supplies Tracking App. The app is free to download on your ConnectKey-enabled multifunctional printer.

With just a few simple taps, you can check the following:

  • If your orders have been placed
  • Delivery progress, including shipment information
  • Proof of delivery
  • A list of past deliveries and current ones

Recent Posts About MPS

Ask for a quote today

Our specialists are standing by to help you understand your options.

Fill in this form, or call us on 01223 811311.