Managed Print Services

First Copy (and its trading name FCC Innovation) has been a trusted provider of Managed Print Services since the dawn of Managed Print.

We have the knowledge, experience and portfolio to support you with professional print devices, solutions and services.

We pride ourselves on the fact that you can speak to the same person more than once and get to know our team.

The technical team continue to provide support in the field and at the end of the phone (or email) local to you. Our help desk offers remote support and regularly beats its targets for resolving issues on the spot. Should your enquiry require further investigation, our team are trusted to despatch the call to Xerox themselves, without another call centre. Most of our competitors cannot offer the same. 

Our priority is our customer relationships and our goal is to build partnerships. By listening to you, we can spot the places that new and proactive technologies could improve your flexibility, productivity and even wellbeing (e.g. touchless printing solutions). This holds true regardless of whether your working environment has changed through the coronavirus pandemic, perhaps becoming more hybrid and digital-first, and encompassing home printing.

First Copy is investing in the future while valuing its past three decades as experts with Xerox. The business continues to grow and develop as exciting advances are made in print, software solutions and services. 

There are variations between providers and contracts as to how Managed Print Services are charged. Usually, MPS contracts include fixed cost mono and colour ‘pay-per-click charges’. There may also be monthly or quarterly service charges.

Some providers put add-on fees, one-off payments, installation expenses, minimum commitment print volumes and the like elsewhere in the contract. When taken into account, these additional fees might make a proposal more costly overall than other providers who put more costs in plain sight. 

It is essential to look beyond the first pages of a quote to the terms and conditions. We know that different providers price in different ways so it can be tricky to work out which proposal will be the best value over the long term. We’ve written extensively on this topic in our article, Questions to ask your Managed Print Provider. 

At First Copy we believe transparency is key. We are always happy to offer a second opinion on your current contract.

Businesses come to us for Managed Print Services for a variety of reasons. Their motivation could be one or more of the following:

1. They want to save money on print, paper and electricity costs.
2. They want to reduce the IT and admin burden of mismatched printers.
3. Their existing kit needs upgrading without a large capital investment.
4. Perhaps their existing contract is due for renewal.
5. They want to protect against data breaches.
6. There is a particular process they want to automate, perhaps invoice processing or something bespoke.

No, you don’t need Xerox machines to become a First Copy MPS customer. 

Many of Xerox’s apps, solutions and services can be used regardless of the make of your current devices. 

Of course, for the ultimate user experience, you might like to swap our your devices for Xerox printers and multifunction printers later.

Visit our Case Studies page and find a number of examples of customers successfully using MPS and IWS solutions.